Fix workplace faults before the complaints reach you
The coffee machine's down, meeting room 3's AV won't connect, a desk sensor's stuck. Put a QR code where the fault is and any employee scans to report it in seconds. No intranet login, no ticket portal to learn.
Unlimited QR labels on Starter · No card required · Written for Regional Facilities Managers and Directors of Workplace Experience
The problem
Why workplace tickets never get raised
Your ticket portal works, in theory. In practice an employee with a broken monitor won't log in, find the right category, and fill a form. They message a colleague, or say nothing, and the facilities team hears about it as a complaint a week later.
The reporting tool has too much friction
Intranet login, VPN, the right service-desk category — every step loses a reporter. Most faults never get logged because logging them is a chore.
Faults surface as complaints, not tickets
By the time a broken booth or a warm meeting room reaches you, three people have grumbled and none of them raised it. You're reacting late.
No idea which spaces cause the most grief
You can't see that the second-floor kitchen or the east-wing AV eats most of the team's time, because the reports never arrived in one place.
Most workplace faults never get logged.
Something's always broken. Reporting it means opening a portal nobody wants to open — so people just don't.
How ScanSolve fits
Scan where the problem is
Stick a code on each meeting room door, each printer, each kitchen. An employee who spots a fault scans it with their phone camera, picks the issue, and it's logged against the exact room. No login, nothing to install. The facilities team sees it the moment it's raised and can fix it before it becomes a complaint.
What gets reported
What changes
What you get out of it
More faults reported, earlier
Take away the login friction and people actually report. You catch the small stuff before it turns into a formal complaint.
The exact location, every time
Each code is tied to one room or asset, so a report says 'Meeting room 3, west tower', not 'a room upstairs'. Your team goes straight there.
See where the time goes
Insights shows resolution times by location, so you can prove which spaces need investment and where the hours disappear.
No per-seat tax
MaintainX, UpKeep and the rest bill $16–45 per user, every month — so the facilities team gets more expensive every time it grows. ScanSolve is one flat price for the whole team, and the people who scan never count as users.
See how our pricing comparesHow it works
Up and running in under 10 minutes
Step 1
Print your QR labels
Generate labels in the dashboard and print them on standard Avery sheets. Peel and stick.
Step 2
Place them where faults happen
One code per machine, room, or zone. If something can go wrong there, put a label on it.
Step 3
Faults get reported and fixed
Anyone scans, fills a quick form, and the right person gets notified. Track it through to done.
FAQ
Offices & workplace: common questions
Do employees need the company intranet or an app?
No. They scan the code with their phone camera and fill a short web form. No intranet login, no app, no service-desk account. That friction is exactly what stops people reporting today.
Does this need IT or security sign-off to trial?
A pilot runs as a standalone web tool outside your core network, with no SSO or integration, so it sidesteps the usual security review. Employees use their phone camera; your facilities lead runs the dashboard in a browser.
Can we brand the report page?
On Prime, yes — your logo, no ads, no 'Powered by ScanSolve'. An employee scanning a code sees your workplace, not ours.
How is this different from our helpdesk?
The helpdesk is where a ticket lives once it exists. ScanSolve is how the ticket gets raised in the first place, from the spot where the fault is, by someone who would never open the helpdesk. It can feed the rest later.
How is this cheaper than a CMMS like MaintainX or UpKeep?
Those tools bill per user per month — MaintainX from $16, UpKeep from $20, and workplace platforms up to $100 — so the facilities team gets more expensive every time it grows. ScanSolve is one flat £15/mo for the owner plus 20 members, and the employees who scan and report never count as users at all.
Put a code where the fault is.
Start free with unlimited QR labels. No card, no deadline. Upgrade to Prime when you want your own branding and instant alerts.