The problem we solve

In most facilities, maintenance reporting relies on phone calls, paper sheets, or staff remembering to tell someone. Issues get missed. Response times are slow. Managers have no clear picture of what is happening across their sites until something breaks badly enough that someone complains loudly.

ScanSolve was founded in 2025 to fix this. The core idea is simple: put a QR code label anywhere a problem might occur, and give anyone on site a frictionless way to report it in under a minute — with no app to download and no account to create.

How ScanSolve works

Facility managers sign up and use the ScanSolve dashboard to create their locations and generate QR code labels. Labels are printed on standard Avery sheets and placed at relevant points around the building — a plant room door, a piece of gym equipment, a hotel room, a toilet cubicle, a shared office printer.

When a member of staff, a tenant, a guest, or a visitor spots a problem, they point their phone camera at the nearest ScanSolve label. Their browser opens a simple reporting form. They pick a category, optionally add a description or photo, and submit. The whole process takes under a minute. No app download. No login required.

The report appears instantly in the manager's dashboard. They can assign it to a team member by email, update its status — Assigned, In Progress, Resolved — and everything is tracked in one place. Email notifications keep everyone informed at each step.

Who uses ScanSolve

ScanSolve is built for anyone responsible for keeping a site running:

Facilities managers and building managers
Office managers in multi-tenant buildings
Hotel and hospitality operations teams
Gym and leisure centre operators
School and university site managers
Retail store and shop floor managers
Rail and transport operators
Residential block and estate management companies
FM (facilities management) companies overseeing multiple sites

ScanSolve is especially powerful for multi-site groups who need consistent maintenance standards across multiple locations without deploying a complex enterprise system.

Founding membership

ScanSolve is currently in its founding member phase. Founding membership is free — no credit card required and no time pressure. Founding members get full access during the early access period, and their feedback directly shapes what gets built next.

If you manage a facility and want a faster, cleaner way to track and resolve maintenance issues, ScanSolve was built for you.