The fault on the shop floor, logged before it costs a sale
Put a QR code on every chiller, fitting room, and light panel. Staff scan and report in about 20 seconds — no app, no login. You see it the moment it's raised, across every store.
Unlimited QR labels on Starter · No card required · Written for store managers and area managers
The problem
Why store faults cost more than the repair
A chiller drifts warm on a Saturday. The duty manager means to phone it in, gets pulled to a till, and forgets. By Monday it's a skip full of stock and a repair bill.
Faults get mentioned, not logged
Staff tell whoever's nearest. It never reaches a list, so it never gets booked in, and the same fault resurfaces next week.
Head office is blind between visits
You learn how a store is really running from an area visit or an invoice. By then the customer already saw the dead lighting and the taped-off fitting room.
No history to argue with
When the same chiller fails every month you have nothing dated to take to the supplier, or to justify replacing it.
The fault your customer sees is the one nobody logged.
Staff spot it on shift and mean to report it. If reporting takes more than a few seconds, it doesn't happen.
How ScanSolve fits
A code on every asset that matters
Print labels and stick one on each chiller, fitting room, and back-of-house door. Anyone on shift who spots a problem points a phone at the nearest code, picks what's wrong, and submits. It lands with the exact store and asset, so nobody is decoding "the fridge is playing up" three days later.
What gets reported
What changes
What you get out of it
Faults reported on shift
The person who spots it reports it in seconds, instead of hoping to remember at the end of a shift.
One view across every store
Every site reports into the same dashboard, so you can see which stores are struggling without driving to them.
A dated record per asset
See which units fail repeatedly. Use it on a warranty claim, or to stop replacing the same part twice a year.
No per-seat tax
MaintainX and UpKeep bill $16–20 per user, per month — so every store manager you add costs more. ScanSolve is one flat price for the whole team, and tagging every asset in every store costs nothing.
See how our pricing comparesHow it works
Up and running in under 10 minutes
Step 1
Print your QR labels
Generate labels in the dashboard and print them on standard Avery sheets. Peel and stick.
Step 2
Place them where faults happen
One code per machine, room, or zone. If something can go wrong there, put a label on it.
Step 3
Faults get reported and fixed
Anyone scans, fills a quick form, and the right person gets notified. Track it through to done.
FAQ
Retail: common questions
Do staff need an app or a login?
No. They point a phone camera at the code and fill a short form. No app, no account. Only your managers log in to see what's come in.
Can we use it across every store?
Yes. Labels and locations are unlimited on every plan, including the free one, so you can tag every asset in every store without a bill per site.
What does it cost to start?
Nothing. Starter is free forever with unlimited labels. Prime is £15/mo flat for the owner plus 20 team members, when you want your own branding, no ads, and instant alerts.
How is this cheaper than a CMMS like MaintainX or UpKeep?
Those bill per user per month — MaintainX from $16, UpKeep from $20 — so a multi-store team gets expensive fast. ScanSolve is one flat price for the team, and the staff who scan a code aren't users at all.
Put a code where the fault is.
Start free with unlimited QR labels. No card, no deadline. Upgrade to Prime when you want your own branding and instant alerts.