Broken kit, logged before a member complains
Put a QR code on every treadmill, shower, and locker. Anyone who spots a fault scans it and tells you in about 20 seconds — no app, no login. You see it instantly and get it fixed before it costs you a membership.
Unlimited QR labels on Starter · No card required · Written for gym owners and duty managers
The problem
Why gyms lose members to maintenance
A treadmill goes down on a Tuesday. A member notices, says nothing, and trains somewhere else next month. The fault sat in someone's head, never logged, until it cost you a renewal.
Kit goes down and nobody logs it
Staff know the third treadmill has been dead for a week. It never made it onto a list, so it never got booked in for repair.
Members don't report, they leave
Most members won't hunt down a staff member to mention a cold shower. They quietly stop coming, then mention it in a one-star review.
No record of what broke, or how often
When the same machine fails every month, you find out from the repair invoices. There's no history to argue a warranty claim or retire a lemon.
Gyms lose up to half their members every year.
A broken machine a member never reports is a renewal you never see.
Source: IHRSA / industry retention data
How ScanSolve fits
A code on every machine
Print a sheet of QR labels and stick one on each piece of kit, each shower, each changing room. When a member or a trainer spots a problem, they point their phone camera at the nearest code, pick what's wrong, and submit. It lands in your dashboard with the exact location, so nobody's guessing which treadmill.
What gets reported
See it in action
From a wall to a work order
What changes
What you get out of it
Fewer silent walkouts
Members report a fault in seconds instead of walking out and posting about it. You fix the visible stuff before it dents renewals.
Every fault has a home
Broken kit gets logged, assigned, and tracked to fixed. No more relying on whoever was on shift to remember.
A history you can act on
See which machines fail most. Use it to push a warranty claim or to stop buying the brand that keeps breaking.
No per-seat tax
MaintainX and UpKeep bill $16–20 per user, per month — a bill that grows every time your team does. ScanSolve is one flat price for the whole team, and putting a code on every machine costs nothing.
See how our pricing comparesHow it works
Up and running in under 10 minutes
Step 1
Print your QR labels
Generate labels in the dashboard and print them on standard Avery sheets. Peel and stick.
Step 2
Place them where faults happen
One code per machine, room, or zone. If something can go wrong there, put a label on it.
Step 3
Faults get reported and fixed
Anyone scans, fills a quick form, and the right person gets notified. Track it through to done.
FAQ
Gyms & leisure: common questions
Do members need to download anything?
No. They point their phone camera at the QR label, which opens a short web form. No app, no account. It takes about 20 seconds.
Can I put a code on every machine?
Yes. Labels are unlimited on every plan, including the free one. Most gyms tag every machine, every shower, and every changing area.
What does it cost to start?
Nothing. The Starter plan is free forever with unlimited labels. Upgrade to Prime (£15/mo flat, whole team) when you want your own logo on the report page, no ads, and instant push alerts.
Can trainers and reception staff report too?
Anyone on site can scan and report — members, trainers, cleaners, reception. Only you and your team need a login to manage what comes in.
How is this cheaper than MaintainX or UpKeep?
Those tools bill per user per month — MaintainX from $16, UpKeep from $20 — so the cost climbs every time you add a staff member. ScanSolve is one flat £15/mo for the owner plus 20 team members, and unlimited QR labels are free forever. For a single gym logging broken kit, you don't need a per-head CMMS.
Put a code where the fault is.
Start free with unlimited QR labels. No card, no deadline. Upgrade to Prime when you want your own branding and instant alerts.