Residents stop chasing when they can see it's logged
Put a QR code in every lobby, bin store, and plant room. Residents scan and report a communal fault in about 20 seconds — no app, no login. Every report is dated and tracked through to done.
Unlimited QR labels on Starter · No card required · Written for block and property managers, and managing agents
The problem
Why communal repairs turn into complaints
The lift goes out on a Saturday. Four residents email, two ring the out-of-hours line, and one posts in the WhatsApp group. You get the same fault six times, and none of them know it's already in hand.
The same fault arrives six ways
Emails, calls, and a WhatsApp group. You spend the morning working out whether it's one problem or four, while residents assume nobody's listening.
Residents chase because they can't see progress
Once a resident reports something, silence looks like inaction. So they chase, and the chasing costs more time than the repair.
Nothing dated when it's disputed
At a service-charge query or a dispute, "we dealt with it promptly" needs a date. Scattered emails don't give you one.
One broken lift. Six reports. No shared record.
Residents chase because silence looks like inaction. A dated, tracked report is what stops the chasing.
How ScanSolve fits
A code in every communal space
Put a label in each lobby, bin store, car park, and plant room. A resident who spots a fault points a phone at it, picks the problem, and submits. It arrives with the exact block and location, dated, and they can leave an email to get updates. So they stop chasing you.
What gets reported
What changes
What you get out of it
One fault, one record
Six residents reporting the same lift becomes one tracked job instead of a morning of triage.
Residents stop chasing
They can leave an email and get updates as it moves, so silence stops looking like inaction.
A dated record for disputes
Every report is timestamped when raised and when cleared. That's the evidence you need at a service-charge query.
No per-seat tax
MaintainX and UpKeep bill $16–20 per user, per month — so every property manager you add costs more. ScanSolve is one flat price for the team, and the residents who scan a code never count as users.
See how our pricing comparesHow it works
Up and running in under 10 minutes
Step 1
Print your QR labels
Generate labels in the dashboard and print them on standard Avery sheets. Peel and stick.
Step 2
Place them where faults happen
One code per machine, room, or zone. If something can go wrong there, put a label on it.
Step 3
Faults get reported and fixed
Anyone scans, fills a quick form, and the right person gets notified. Track it through to done.
FAQ
Residential blocks: common questions
Do residents need an app?
No. They point a phone camera at the code and fill a short form. No app, no account. They can leave an email if they want updates.
Won't we get duplicate or nuisance reports?
Reports are rate-limited per reporter, and duplicates are easy to spot because each one carries the exact location, so you close them into a single job. A code only opens your block's form.
Can we tag every block?
Yes. Labels and locations are unlimited on every plan, including the free one, so you can tag every block, lobby, and plant room at no cost.
How is this cheaper than a CMMS like MaintainX or UpKeep?
Those bill per user per month — MaintainX from $16, UpKeep from $20 — so a managing agent's team is a growing per-head bill. ScanSolve is one flat £15/mo, and the residents who scan a code never count as users.
Put a code where the fault is.
Start free with unlimited QR labels. No card, no deadline. Upgrade to Prime when you want your own branding and instant alerts.