Fix it before it becomes a one-star review
Put a QR code in every room and plant area. Housekeeping or a guest scans and reports a fault in about 20 seconds — no app, no login. You fix it before checkout, not after the review lands.
Unlimited QR labels on Starter · No card required · Written for hotel maintenance and duty managers
The problem
Why guest-facing faults hit revenue
A room's aircon fails on a Friday. Housekeeping notices, mentions it at handover, and it doesn't get written down. The guest never rings reception. They write it on Booking.com instead.
Housekeeping spots it, the log loses it
The person who sees the fault has their hands full. A verbal handover or a note on a pad is where most faults die.
Guests don't tell you, they tell the internet
Most guests won't ring down about a dripping shower. They mention it in a review, where it costs you the next booking too.
No record of which rooms keep failing
The same units fail again and again, and it only shows up in the repair invoices, never in time to plan a replacement.
One bad review sends 22% of bookers elsewhere. Four sends 70%.
Aircon, hot water and the shower are what reviews punish, and they're exactly what gets spotted on a round and never logged.
Source: Go Fish Digital review-impact survey
How ScanSolve fits
A code in every room
Stick a label inside each room, plant room, and corridor. When housekeeping or a guest spots a problem, they point a phone at it, pick the fault, and submit. It reaches maintenance with the room number attached, so nobody is chasing "a shower on the third floor".
What gets reported
What changes
What you get out of it
Faults caught before checkout
The fault is logged the moment it's seen, so you have hours to fix it rather than reading about it a week later.
Fewer reviews about the basics
Aircon, hot water, and the TV are what reviews punish. Catching them early protects the rating that drives your bookings.
A record per room
See which rooms and which units fail most, and plan the refurb from evidence rather than a hunch.
No per-seat tax
MaintainX and UpKeep bill $16–20 per user, per month — so every housekeeper who needs to report costs you more. ScanSolve is one flat price for the team, and the people scanning codes never count as users.
See how our pricing comparesHow it works
Up and running in under 10 minutes
Step 1
Print your QR labels
Generate labels in the dashboard and print them on standard Avery sheets. Peel and stick.
Step 2
Place them where faults happen
One code per machine, room, or zone. If something can go wrong there, put a label on it.
Step 3
Faults get reported and fixed
Anyone scans, fills a quick form, and the right person gets notified. Track it through to done.
FAQ
Hotels: common questions
Do guests or housekeeping need an app?
No. They point a phone camera at the code and fill a short form. No app, no account. Only your team logs in to manage what comes in.
Can we put a code in every room?
Yes. Labels are unlimited on every plan, including the free one. Most hotels tag every room plus the plant and back-of-house areas.
Can we brand the report page?
On Prime, yes — your logo, no ads, no "Powered by ScanSolve". A guest scanning a code in your room sees your hotel, not us.
How is this cheaper than a CMMS like MaintainX or UpKeep?
Those bill per user per month — MaintainX from $16, UpKeep from $20 — so putting reporting in every housekeeper's hands gets expensive. ScanSolve is one flat £15/mo for the team, and the people who scan a code aren't users.
Put a code where the fault is.
Start free with unlimited QR labels. No card, no deadline. Upgrade to Prime when you want your own branding and instant alerts.