A timestamped record your vendor can't argue with
When facilities is outsourced, you're trusting the vendor's own numbers. Put a QR code in every zone, let staff report faults in seconds, and keep your own dated log of when each issue was raised and when it was actually fixed.
Unlimited QR labels on Starter · No card required · Written for Directors of Facilities Management and Building Managers
The problem
Why outsourced facilities are hard to hold to account
Your FM contract has SLAs. Proving a breach is another matter, because the only record of when a fault was raised and cleared belongs to the vendor you're trying to hold to account.
The vendor owns the only record
You raise a fault, the vendor logs it on their system, and their report says it was fixed on time. You have no independent record to check it against.
Duplicate call-outs, no visibility
The same fault gets reported three times by three people because there's no shared place to see it's already in hand. You pay for the repeat visits.
SLA reviews run on anecdote
At the quarterly review you argue from memory and a few emails while the vendor arrives with a tidy report. Data wins that meeting; you don't have any.
60–70% of FM work is outsourced. Under 30% is measured against an SLA.
Without your own record of raise-to-resolve, the vendor's numbers are the only numbers.
Source: FM vendor-management data
How ScanSolve fits
Your record, not theirs
Place a code in each zone — reception, each floor, the washrooms, the plant areas. Staff scan to report a fault the moment they see it, and every report is timestamped when raised. When it's cleared, that's timestamped too. You hold an independent log of raise-to-resolve for every issue, separate from whatever the vendor's own system says.
What gets reported
What changes
What you get out of it
Independent SLA evidence
You have your own dated record of when a fault was raised and when it was resolved, so a quarterly review runs on data instead of memory.
Fewer duplicate call-outs
Everyone sees a fault is already logged, so it doesn't get reported and charged three times over.
See where problems cluster
Resolution times and report volume by zone show which areas cost you the most attention, so you can push the vendor where it matters.
One flat price
This isn't another per-seat SaaS bill on top of your FM contract. ScanSolve is one flat price for your team — an independent record of every fault, raised to resolved, that sits alongside the vendor's system.
See how our pricing comparesHow it works
Up and running in under 10 minutes
Step 1
Print your QR labels
Generate labels in the dashboard and print them on standard Avery sheets. Peel and stick.
Step 2
Place them where faults happen
One code per machine, room, or zone. If something can go wrong there, put a label on it.
Step 3
Faults get reported and fixed
Anyone scans, fills a quick form, and the right person gets notified. Track it through to done.
FAQ
Financial services: common questions
Does this replace our FM provider's system?
No. It sits alongside as your own independent record. The vendor keeps working the way they do; you gain a timestamped log of raise-to-resolve that you control and can check their numbers against.
Can staff report without an app or account?
Yes. Anyone scans the zone's code with a phone camera and submits a short form. No app, no login. Only your team logs in to see the queue and the record.
How do we get the SLA data out?
Insights shows resolution times by location, and on Prime you can export the underlying data as CSV to take into a vendor review.
Is it secure enough for a bank or insurer to trial?
A pilot runs as a standalone web tool outside your core network, with no SSO or integration, so it bypasses the full security review. That's by design for a 30-day trial; SSO, audit logging, and a DPA come with an Enterprise contract.
Is this another per-seat SaaS bill on top of our FM contract?
No. ScanSolve is one flat price for your team, not a per-head licence. You already pay the FM provider; this adds your own independent record of every fault, raised to resolved, for a fixed monthly cost.
Put a code where the fault is.
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